RETURN AND EXCHANGE POLICY

1. INTRODUCTION At Hub Market Store, customer satisfaction is our priority. This policy outlines the terms and conditions for returns and exchanges of our products.

2. ELIGIBILITY FOR RETURNS AND EXCHANGES A product may be eligible for return or exchange under the following conditions:

• The request is made within 7 calendar days of receipt (for purchases in Brazil, as per the Consumer Protection Code);

• The item is unused, in its original packaging, with all tags and accessories;

• The product is defective, damaged, or incorrect due to an error on our part.

3. RETURN AND EXCHANGE PROCESS To request a return or exchange, please follow these steps:

1. Contact us at hubmarketstore@gmail.com with your order number, reason for return/exchange, and supporting photos (if applicable);

2. Await our response with further instructions;

3. Ship the product back to the address provided (return shipping costs may apply, depending on the reason for return);

4. Once received and inspected, we will process your refund, replacement, or store credit.

4. RETURN SHIPPING COSTS

• If the return is due to a defective, damaged, or incorrect item, we will cover the shipping costs.

• If the return is due to a change of mind or incorrect information provided by the customer, the return shipping costs will be the responsibility of the customer.

5. REFUND AND EXCHANGE POLICY

• Refunds will be issued within 10 business days after receiving and inspecting the returned item.

• Refunds will be processed to the original payment method.

• Exchanges depend on stock availability. If the requested item is unavailable, we may offer a refund or store credit.

6. INTERNATIONAL RETURNS AND EXCHANGES For international purchases (including sales to the United States):

• Return requests must be made within 7 calendar days of receiving the order;

• Return shipping costs, customs fees, and import taxes (if applicable) are the responsibility of the customer;

• Refunds will be processed only after the item is received and inspected.

7. NON-RETURNABLE ITEMS The following items cannot be returned or exchanged:

• Personalized or customized products;

• Intimate, sanitary, or perishable items;

• Digital products or gift cards.

8. CONTACT INFORMATION For any return or exchange-related inquiries, please contact us at hubmarketstore@gmail.com.

This policy is governed by the laws of Brazil, and any disputes shall be resolved in the jurisdiction of Campo Grande, MS, Brazil.